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Overview
PROXIES
Integration Guide Dealer Guide
Dynamic Residential Proxy
Unlimited residential proxy
Get Proxy
Static Datacenter Proxy
Static Residential Proxy
Long Acting ISP
Get Proxy
User & Pass Auth ISP user & pass auth
FAQ
How to solve the problem of not receiving the proxy after payment

If you call up an order, you need to pay within 30 minutes. If you pay more than 30 minutes, it is considered an overtime payment, which will cause you to not receive the proxy after the payment is successful. Therefore, in order to ensure your normal use, please note that the payment time should not exceed 30 minutes.


In addition, there will be a delay in the arrival of virtual currency payments. If you use virtual currency to pay, please check again after 1 hour to see if you have received the proxy


If you encounter the problem of payment not being received, please contact our official email: [email protected]

and provide the following information:


  • Luna username

  • Purchased package: Please specify the product or package you purchased.

  • Order number: Please provide the order number so that we can quickly find the relevant order.

  • Screenshot of successful payment: Please provide a screenshot of successful payment, showing the successful transaction information.

  • TXID or transaction ID of virtual currency payment: If you use virtual currency to pay, please provide the TXID or transaction ID of the transaction.


After receiving your information, our customer service staff will help you query and solve the problem


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Please Contact Customer Service by Email

[email protected]

We will reply you via email within 24h

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