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home> FAQ > Product problem > Unable to log in due to account abnormality

Unable to log in due to account abnormality

The following three reasons may cause login exceptions:


1. Frequently retrieve orders many times, but all are in unpaid status


2. Entering wrong login password multiple times


3. Repeated login multiple times in a short period of time


In order to ensure your normal use, please do not have the above three situations. Purchase as needed. Please do not place frequent orders if there is no need.


If you are unable to log in, please contact our official email and send a screenshot of the login exception prompt message, your registered email or user name, and your local IP


Contact us with email

[email protected]

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