Enterprise Exclusive

Free Trial
logo

EN

Set Language and Currency
Select your preferred language and currency. You can update the settings at any time.
Language
Currency
Pricing
Proxy

Home

API

User & Pass Auth

Whitelist

FAQ
Product problem
Buy problem
Use Static ISP Proxy
ADS

home> FAQ > Product problem > Proxy cannot connect

Proxy cannot connect

The proxy cannot connect. The steps to check the reason are as follows:


1. Lunaproxy does not support use in mainland China. If you need to use a proxy, please make sure your network environment is not in mainland China.


To test the network environment, please execute the command in cmd:curl ipinfo.io


2. Static IP configuration requires account and password authentication. Please confirm that you entered the correct account and password during configuration. You can see your account and password in the IP management interface.


image.png


Static IP detection method


1. If you are in the correct environment and fill in the correct account and password, but the agent still cannot connect, please paste the test command of the IP management interface into cmd 


And fill in the unusable IP and port for testing.


image.png

2. As shown in the picture, the test result is that the connection is normal.


image.png


Dynamic IP detection method


1.You can view the test command in the 【User & Pass Auth】 interface, copy and paste the test command into cmd for testing


image.png


As shown in the figure, the test result is that the connection is normal.


image.png


If your test result is that you cannot connect, please send a screenshot of the test result and a screenshot of your IP management interface to our official email

[email protected]

We will arrange relevant personnel to help you detect


Contact us with email

[email protected]

logo
Customer Service
logo
logo
Hi there!
We're here to answer your questiona about LunaProxy.
1

How to use proxy?

2

Which countries have static proxies?

3

How to use proxies in third-party tools?

4

How long does it take to receive the proxy balance or get my new account activated after the payment?

5

Do you offer payment refunds?

Help Center
icon

Please Contact Customer Service by Email

[email protected]

We will reply you via email within 24h

Clicky