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Overview
PROXIES
Integration Guide Dealer Guide
Dynamic Residential Proxy
Unlimited residential proxy
Get Proxy
Static Datacenter Proxy
Static Residential Proxy
Long Acting ISP
Get Proxy
User & Pass Auth ISP user & pass auth
FAQ
Account banned

As shown in the figure, if you are prompted "Account banned" when logging in, it means that your account has been banned due to improper operation


image.png


The reasons for account ban are as follows:


1. Frequently calling multiple orders, but all are in an unpaid state


The behavior of frequently calling orders will be judged as abnormal behavior by the system and the account will be banned. In order to ensure your normal use, if you encounter problems when paying, please contact our official email: [email protected] and provide the following information:


  • Luna user name

  • Package to be purchased

  • Selected payment method

  • Unpayable video


After receiving your information, our customer service staff will help you solve the problem


2. Abnormal usage settings


Due to improper settings in your use, the system judges it as abnormal behavior and bans the account. To solve this problem, please contact our official email: [email protected] and provide the following information:


  • Luna user name

  • Usage information: such as the package used, sessid settings, number of concurrent connections, etc.


After receiving your information, our customer service staff will help verify your situation and help you solve it


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