Shipping Terms

At LunaProxy, available from You can access LunaProxy at, we do our best to provide consistent and sustainable service to our customers. (LunaProxy) and you (the client or you). Please read this document carefully before starting to use the LunaProxy service.

About delivery

If the purchase is successful, the package plan you purchased can be found in your LunaProxy personal center.

NOTE: Due to payment system processing times, you may experience some delays in delivery. This is very normal as VISA/Mastercard/Paypal payment methods take some time for the verification process. Our advice is to visit the LunaProxy profile page and check if the plan appears in your locker.

Our Service Guarantee

1. Execute the package plan within 48 hours of purchase, obeying all the rules of working with them.

2. Confidentiality of data sent during transmission and in the future.

3. If the product fails due to our service fault, it will be replaced. Namely: blocked, deleted or incorrect data in accounts and packages with valid guarantees.

If you have followed all the rules in the General Advice section and still have issues accessing your plan, then you can contact our support team at [email protected]. If we detect issues with a plan and determine the source of the problem, we will replace the plan with a new, functioning plan.

One rule applies to substitutions

We only offer package plan guarantees within 48 hours of purchase.

The only case where a replacement is applicable is a disabled or invalid package plan that cannot be accessed.

When you log into your account, all actions and results depend entirely on the user side. We allow refunds or replacement services for various failures that may occur after successful use or if you purchase a package plan by mistake. If you have relevant needs, please contact the official customer service email to apply. The email is: [email protected]

We do not offer any refunds or replacements if you mistakenly purchased a package plan for another property. You must read the description carefully and select the desired package plan before purchasing.

Effective date´╝ÜJuly 2022